Privacy Policy

1. Introduction

This privacy notice provides you with details on how we collect and process your personal data through your use of our website, https://journeytoselfmade.com, including any information you may provide when you purchase a product or service, sign up for our newsletter, or participate in a prize draw or competition.

By providing us with your data, you confirm that you are over 13 years of age.

Contact Details

Our full details are:

  • Trading Name:Ā Triple Eight Consulting LLC
  • Email address: info@journeytoselfmade.com
  • Official business name: Triple Eight Consulting LLC (Dubai) -Ā License number: 2326027
  • Owner: Deborah Henning

If you are unhappy with any aspect of how we collect and use your data, you have the right to lodge a complaint with your local data protection authority. However, we would appreciate the opportunity to address your concerns directly, so please contact us first if you have any issues.

It is very important that the information we hold about you is accurate and up to date. Please inform us if your personal information changes at any time by emailing us at [email protected].

2. What Data Do We Collect About You?

Personal data refers to any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

  • Identity Data: First name, maiden name, last name, username, marital status, title, date of birth, and gender.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments between us and other details of purchases made by you.
  • Technical Data: Login data, internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site.
  • Profile Data: Username and password, purchases or orders, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.

We may also process Aggregated Data from your personal data, which does not reveal your identity and is not considered personal data unless combined with other data that identifies you.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic and biometric data. We also do not collect any information about criminal convictions and offenses.

If we are required to collect personal data by law or under the terms of a contract, and you do not provide the data when requested, we may not be able to fulfill the contract (for example, to deliver goods or services). If this happens, we may have to cancel a product or service you have ordered, but we will notify you if this is the case.

3. How We Collect Your Personal Data

We collect data about you through various methods, including:

  • Direct Interactions: You may provide data by filling in forms on our site or by corresponding with us by post, phone, email, or otherwise. This includes when you:

    • Order our products or services;
    • Create an account on our site;
    • Subscribe to our service or publications;
    • Request resources or marketing to be sent to you;
    • Enter a competition, prize draw, promotion, or survey; or
    • Provide feedback.

  • Automated Technologies or Interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions, and usage patterns. We collect this data using cookies, server logs, and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.

4. How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data, except when sending marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected].

Purposes for Processing Your Personal Data

Below is a description of the ways we intend to use your personal data and the legal bases we rely on to process such data. We have also explained our legitimate interests where relevant.

Purpose/Activity Type of Data Lawful Basis for Processing
To register you as a new customer (a) Identity, (b) Contact Performance of a contract with you
To process and deliver your order, including: (a) Manage payments, fees, and charges; (b) Collect and recover money owed to us (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications (a) Performance of a contract with you; (b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you, including: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications (a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition, or complete a survey (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications (a) Performance of a contract with you; (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them, and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) (a) Identity, (b) Contact, (c) Technical (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise; (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences (a) Technical, (b) Usage Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile Necessary for our legitimate interests to develop our products/services and grow our business

Marketing Communications

You will receive marketing communications from us if you have:

  • Requested information from us or purchased goods or services from us; or
  • Provided us with your details and consented to receive marketing communications; and
  • In each case, you have not opted out of receiving those marketing communications.

We will obtain your express opt-in consent before sharing your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at [email protected].

Opting out of receiving marketing communications will not affect the personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to know more about how the processing for the new purpose is compatible with the original purpose, please email us at [email protected].

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and explain the legal basis for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes mentioned in Section 4 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Tax authorities, regulators, and other authorities in the relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Your personal data may be transferred to and processed in countries outside of your home country. These countries may have data protection laws that are different from the laws in your country.

Whenever we transfer your personal data out of your home country, we ensure a similar degree of protection by implementing at least one of the following safeguards:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant data protection authorities; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms that ensure the same protection of personal data as provided by your home countryā€™s laws; or
  • Where applicable, we may request your explicit consent to the specific transfer. You have the right to withdraw this consent at any time.

Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we may be required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a certain period for tax or regulatory purposes.

In some circumstances, you can ask us to delete your data. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Depending on your location, you may have rights under data protection laws in relation to your personal data. These rights may include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

To exercise any of these rights, please email us at [email protected].

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to expedite our response.

We aim to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated.

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. Cookies

You can set your browser to refuse all or some browser cookies or alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.